Complaint

Making complaint

-    What’s wrong with this flight ?
-    This is not actually what I want__
-    At first you said that it will be delivert in the morning, but you denied that.

Handling complaint
-    I’m sorry__
-    Sorry for this inconvenience__
-    We are sorry, due to the technical disoeder we can’t finish the order on time
-    I quarantee it won’t (will not) happen again


Dialog about complaint
Exm:
Consumer    : I have been having trouble with my new ‘Hot N Lovely’ hair dryer.
Shopkeeper    : do you have any appointment ?
Consumer    : there is no appointment, but I have trouble with it.
Shopkeeper    : when did you buy it ?
Consumer    : it was recently, not too long
Shopkeeper    : let me see first, may I have your bill, please ?
Consumer    : here you are


Shopkeeper    : ok, your stuff is still guaranteed
Consumer    : can I change it ?
Shopkeeper    : of course, really. You can change with the colour you like, but with the same mode
Consumer    : can you try it for a moment ?
Shopkeeper    : in my pleasure

Making
-    I have been having trouble with__
-    Should I wait any longer ?
-    Several days ago, I went to your store one of your salespersons talked rudely to me

Handling
-    I’m so sorry__
-    We are very sorry
-    We’re really sorry
-    I apologize for the trouble
-    I’m sorry about the mistake
-    We’re sorry about the displeasure
-    I promise you, it won’t happen again
-    Trust me, please. It won’t happen again
-    Di you mind if we change it with the other one? Is it alright if I change it with th other one ?